Terms & Conditions

ComfyClub.pk | Last Updated: April 2026

These Terms and Conditions govern all orders placed with ComfyClub through our website at comfyclub.pk, via WhatsApp, by phone, or in person at our Lahore workshop. By placing an order with ComfyClub, you confirm that you have read, understood, and agreed to these terms in full. Please read them carefully before confirming any purchase.

About ComfyClub

ComfyClub is a made-to-order furniture brand based in Lahore, Pakistan. All products sold by ComfyClub are handcrafted at our Lahore workshop after receiving a confirmed order and advance payment. We operate a pre-order model, meaning no product is manufactured before an order is placed. This applies to all product categories including sofa chairs, sofas, and any furniture items we offer.

2. Order Confirmation

An order is only confirmed when the following two conditions are both met:

• Full advance payment (60% for standard orders, 100% for customized orders) has been received and confirmed by ComfyClub.
• All order specifications including product design, fabric, colour, and dimensions have been confirmed by the customer in writing via WhatsApp, email, or our website.

Placing an item in your cart, expressing verbal interest, or initiating a WhatsApp conversation does not constitute a confirmed order. Production begins only after both conditions above are satisfied.

Pricing and Payment

All prices displayed on comfyclub.pk are in Pakistani Rupees (PKR) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without notice. The price applicable to your order is the price confirmed at the time of booking.

Standard Orders

60% advance payment is required at the time of booking. The remaining 40% balance plus delivery charges must be paid in full before dispatch. Failure to complete the balance payment within the agreed timeframe may result in your order being cancelled and subject to the cancellation policy below.

Customized Orders

100% full payment is required at the time of booking. Customized orders are those that involve any variation from our standard designs, including but not limited to: non-standard dimensions, custom fabric selection, custom colour mixing, or structural modifications.

Accepted payment methods: Bank Transfer, JazzCash, EasyPaisa, Cash. For cheque payments, production timelines begin 25 working days after successful fund clearance.

Product Specifications and Design Confirmation

All fabric, colour, and design selections must be confirmed and approved by the customer within 24 hours of placing an order. Once this 24-hour confirmation window has passed, no changes to specifications will be accepted under any circumstances.

Customers are responsible for reviewing and verifying all specifications before confirming. ComfyClub is not responsible for dissatisfaction arising from confirmed specifications that the customer later decides to change.

24-Hour Confirmation Rule

You have 24 hours after placing your order to confirm or request changes to fabric, colour, and dimensions. After this window closes, your specifications are locked and production begins. No exceptions.

Production and Delivery Timelines

Standard orders are delivered within 20 to 25 working days and customized orders within 25 to 30 working days, both calculated from the date advance payment is received and all specifications are confirmed. These timelines are estimates based on standard workshop capacity. Occasional delays may occur due to material availability, public holidays, or factors outside our control. ComfyClub will communicate any significant delay proactively.

Cancellation Policy

Before Production Begins

Cancellations requested before production has begun are subject to a 20% cancellation fee on the total order value. The remaining advance payment after deduction will be refunded within 14 working days.

After Production Has Begun

Once production has begun on your order, cancellation is not possible. Your advance payment is non-refundable and production will continue to completion. Please contact us immediately if you have concerns about your order, as early intervention may allow for specification adjustments.

Customized Orders

Customized orders are non-cancellable and non-refundable at all stages once payment is confirmed. By paying for a customized order, you acknowledge that production is initiated on your behalf with materials specifically sourced for your specifications.

Refund Policy

Change of mind is not a valid basis for a refund, exchange, or return. Once an order has been delivered and accepted by the customer at the delivery address, it is not eligible for return, refund, or exchange under any circumstances.

Refunds are only applicable in the following cases:

• A cancellation is approved before production begins (subject to the 20% cancellation fee as described in Section 6).
• A manufacturing defect is confirmed and reported within 24 hours of delivery with supporting photographic evidence.
• An order is cancelled due to failure by ComfyClub to deliver within an agreed and confirmed extended timeline.

All approved refunds will be processed within 14 working days via the original payment method.

Warranty

Structure and Frame

ComfyClub provides a 2-year structural warranty on all solid wood frames. This warranty applies only to frames constructed from solid hardwood and does not extend to manufactured wood, engineered wood, MDF, plywood, blockboard, or any composite wood materials used in secondary components. The warranty covers structural defects and joint failure under normal use conditions.

Foam and Cushioning

A 5-year warranty is provided on the foam cushioning used in our products. This warranty covers foam density collapse and structural foam failure under normal use. It does not cover surface compression or softening that results from regular extended seating, which is a natural property of foam materials.

Fabric and Upholstery

Fabric and upholstery materials are not covered under our product warranty. This applies to both locally sourced and imported fabrics. Fabric wear, pilling, fading from sunlight exposure, surface changes from cleaning agents, and damage from improper care or accidents are the sole responsibility of the customer.

Hardware

No warranty is provided for hardware components including but not limited to: locks, drawer channels and runners, handles, sofa buttons and studs, metal hardware fittings, and decorative zippers. Hardware is assessed for manufacturing defects within 30 days of delivery only.

Glass and Mirror Components

Glass tops and mirror components are not covered under our standard warranty. Customers must inspect all glass and mirror items at the time of delivery. Any chips, cracks, or surface defects must be reported immediately at the point of delivery for replacement to be considered. Glass damage reported after the delivery team has left will not be eligible for replacement or refund.

Making a Warranty Claim

All warranty claims require the original ComfyClub purchase invoice and clear photographic evidence of the defect. Claims submitted without both will not be processed. Warranty service is available in selected cities. Customer bears all service charges and the cost of any replacement materials required.

Uncollected Orders

If your order is ready for delivery and you are unavailable to receive it, please notify our team at least 24 hours in advance to reschedule. Orders that remain undelivered for more than 15 days from the first delivery attempt will be treated as cancelled under the following terms:

Standard Orders

• A 30% deduction from the total order value applies
• Additional warehouse storage charges apply after 7 days from the first attempted delivery
• Remaining balance refunded within 14 working days

Customized Orders

• A 70% deduction from the total order value applies
• Remaining 30% refunded within 14 working days
• No additional warehouse charges on top of the 70% deduction

Product Display and Photography

Images displayed on our website, social media, and marketing materials are for illustrative purposes and may include props, accessories, and styling elements that are not included with the product. Actual product colours may vary slightly from photography due to lighting conditions, camera settings, and screen calibration differences.

If precise colour matching is important to your purchase, we recommend requesting a fabric swatch before confirming your order.

Customer Conduct

ComfyClub reserves the right to cancel any order in cases of abusive, threatening, or inappropriate behaviour toward our team members during any stage of the ordering, production, or delivery process. In such cases, the following cancellation terms apply:

• Standard orders: 30% deduction from the total order value
• Customized orders: 70% deduction from the total order value

We are committed to treating every customer with respect and professionalism. We ask that you extend the same courtesy to our team.

Liability Limitation

To the fullest extent permitted by Pakistani law, ComfyClub's total liability to you for any claim arising from your order or use of our services shall not exceed the total amount you paid for the specific order in question. ComfyClub is not liable for indirect, consequential, or incidental losses including but not limited to loss of income, loss of use, or loss of anticipated savings.

Force Majeure

ComfyClub is not liable for delays or failure to perform our obligations where such failure is caused by circumstances beyond our reasonable control, including but not limited to natural disasters, civil unrest, government orders, extreme weather, power outages, supply chain disruptions, or any other event constituting force majeure under Pakistani law. In such cases, we will communicate with affected customers and work to fulfill orders as soon as circumstances allow.

Intellectual Property

All content on comfyclub.pk including but not limited to product photography, descriptions, branding elements, logos, and design files are the intellectual property of ComfyClub and may not be reproduced, distributed, or used without prior written permission. Unauthorized use of our intellectual property will be pursued under applicable Pakistani intellectual property law.

Governing Law and Dispute Resolution

These Terms and Conditions are governed by and construed in accordance with the laws of Pakistan. In the event of any dispute arising from your order or these terms, both parties agree to first attempt resolution through direct and good-faith communication. If a resolution cannot be reached, the dispute will be referred to the appropriate consumer protection or commercial dispute resolution channels in Lahore, Pakistan.

Amendments to These Terms

ComfyClub reserves the right to update or amend these Terms and Conditions at any time. The current version will always be available at comfyclub.pk/terms. Continued use of our services following any update constitutes your acceptance of the revised terms. We recommend reviewing these terms periodically, especially before placing a new order.

Contact Information

For all queries relating to these Terms and Conditions, your order, or our policies:

ComfyClub

Website: comfyclub.pkContact Page: comfyclub.pk/contactWhatsApp: Available on our websiteLocation: Lahore, PakistanBusiness Hours: Sunday to Friday, 10:00 AM to 7:00 PM PKT