Shipping & Delivery Policy

ComfyClub.pk | Last Updated: April 2026

At ComfyClub, every piece of furniture is handcrafted to order at our Lahore workshop. Because your furniture is made specifically for you, please read this policy carefully before placing your order. By confirming an order with ComfyClub, you agree to the terms set out below.

About Our Made-to-Order Process

ComfyClub does not hold finished stock. Every single chair, sofa, and furniture piece is produced only after your order is confirmed and your advance payment is received. This ensures you receive a product made exactly to your specifications, using fresh materials and crafted with full attention to quality. It also means production timelines are fixed and cannot be compressed once begun.

Advance Payment Requirement

Standard Orders (Ready Designs)

A minimum 60% advance payment is required to confirm your order and begin production. The remaining 40% balance must be paid in full before your order is dispatched for delivery. Delivery charges are calculated based on your delivery city, address, and order size, and will be confirmed by our team at the time of order finalization.

Standard Order Payment Summary

At Booking: 60% of total order valueBefore Dispatch: Remaining 40% balance + delivery chargesPayment Methods: Bank Transfer, JazzCash, EasyPaisa, Cash

Customized Orders (Non-Standard Fabric, Colour, Size, or Design)

Customized orders require 100% full payment in advance before production begins. No production will start until complete payment is received and all specifications, including fabric, colour, dimensions, and design details, are confirmed in writing by both parties.

Customized Order Payment Summary

At Booking: 100% of total order value (full advance)Customized orders are non-refundable and non-cancellable once payment is confirmed.Any change to standard dimensions, fabric, colour, or design constitutes a customized order.

Accepted Payment Methods

ComfyClub accepts the following payment methods:

• Bank transfer to our designated ComfyClub account (details provided at checkout)
• JazzCash
• EasyPaisa
• Cash payment at our Lahore workshop by prior appointment only

For cheque payments, your production timeline begins 25 working days after successful fund transfer confirmation. Do not count from the cheque issue date.

Production and Delivery Timelines

Standard Orders

Standard orders are delivered within 20 to 25 working days from the date full advance payment is received and all order details are confirmed. Working days exclude public holidays and Jumu'ah (Friday) where applicable.

Customized Orders

Customized orders are delivered within 25 to 30 working days from the date 100% full payment is received and all specifications are confirmed. Complex customizations requiring special materials, imported fabrics, or structural modifications may require additional time. Any extended timeline will be communicated before production begins.

Important: Your production timeline does not begin until advance payment is confirmed. Placing an order does not secure a production slot until payment is received.

Delivery Charges

Delivery charges are calculated based on your delivery city, address, and the size and weight of your order. Charges vary across Pakistan. Exact delivery charges will be confirmed by our team at the time of order finalization. We deliver to all major cities across Pakistan including but not limited to:

• Lahore (standard rates apply)
• Karachi, Islamabad, Rawalpindi, Faisalabad
• Multan, Peshawar, Quetta, Sialkot, Gujranwala
• Other cities: charges confirmed on inquiry

Delivery Day Procedure

You will receive a confirmed delivery date from our team in advance. On your confirmed delivery date, an 8-hour delivery window will be provided. Please ensure that:

• A responsible adult is present at the delivery address on the scheduled date
• The delivery address is accessible for a delivery vehicle carrying furniture
• Any building entry, lift access, or stairwell requirements are communicated in advance

Our delivery team will assist with placement of your furniture inside your home or building. Please confirm the intended room and placement before the team departs.

Post-Delivery Inspection Window

You have 24 hours from the time of delivery to inspect your order and report any of the following to our team:

• Manufacturing defects in the structure, foam, or stitching
• Damage to the fabric or frame that occurred during transit
• Incorrect colour, fabric, or dimensions compared to your confirmed order

Issues reported after this 24-hour window will not qualify for resolution under our delivery terms. We strongly recommend inspecting your item thoroughly at the time of delivery, before the delivery team departs your premises.

To report an issue, contact our team via WhatsApp with your order number, photographs of the issue, and a description of the problem.

Uncollected and Undelivered Orders

Standard Orders

If you are unavailable to receive your order on the confirmed delivery date without 24 hours notice, a redelivery charge may apply. Orders that remain uncollected or undeliverable for more than 15 days from the first delivery attempt will be treated as cancelled under the following terms:

• A 30% deduction from the total order value applies
• Additional warehouse storage charges apply after 7 days from the first attempted delivery
• The remaining balance after deductions will be refunded within 14 working days

Customized Orders

Customized orders that remain uncollected or undeliverable for more than 15 days from the first delivery attempt will be treated as cancelled under the following terms:

• A 70% deduction from the total order value applies
• The remaining 30% balance will be refunded within 14 working days
• No warehouse storage charges are added, but the 70% deduction is final

Delivery Delays and Disruptions

While ComfyClub strives to meet every delivery timeline, unforeseen circumstances may occasionally cause delays. These include but are not limited to:

• Extreme weather conditions or natural events
• Public holidays or prolonged closures
• Political unrest or city-wide disruptions
• Logistics or third-party courier delays

In all such cases, our team will communicate proactively and work to resolve any delays as quickly as possible. ComfyClub is not liable for delays caused by factors beyond our direct control.

We recommend adding a 2 to 3 working day buffer when ordering furniture for important occasions such as Eid, weddings, housewarming events, or official functions.

Damage During Transit

In the rare event that your order is damaged during delivery, our team will assess the situation on a case-by-case basis. Responsibility for transit damage is determined based on the agreed delivery method and documented photographic evidence. To qualify for resolution, transit damage must be reported within 24 hours of delivery with photographs.

Self-Collect

Self-collect from our Lahore workshop is not available at this time. All orders are delivered directly to your confirmed delivery address. If you believe self-collect could be arranged in exceptional circumstances, please contact our team in advance.

Contact Us

For all delivery-related queries, order tracking, or to report an issue with your delivery, please contact our team via WhatsApp or through the Contact page on our website at comfyclub.pk. Our team responds within business hours from Sunday to Friday.