Privacy Policy

ComfyClub.pk | Last Updated: April 2026

ComfyClub is committed to protecting your privacy and handling your personal information with transparency and care. This Privacy Policy explains what information we collect, why we collect it, how we use it, and how we protect it. By using our website at comfyclub.pk or placing an order with us, you consent to the practices described in this policy.

Who We Are

ComfyClub is a made-to-order furniture brand based in Lahore, Pakistan. We design and handcraft single sofa chairs, sofas, and home furniture at our Lahore workshop and deliver across Pakistan. We operate primarily through our website at comfyclub.pk and via WhatsApp for order coordination.

Information We Collect

Information You Provide Directly

When you place an order, register on our website, contact us via WhatsApp, or interact with us in any capacity, we may collect the following information:

• Full name
• Mobile number and WhatsApp contact
• Delivery address including city, area, and postal code
• Email address (if provided)
• Order specifications including fabric choice, colour preference, and dimensions
• Payment confirmation details (we do not store card numbers or bank account credentials)
• Any messages, photographs, or communications you send to our team

Information Collected Automatically

When you visit comfyclub.pk, our website may automatically collect:

• IP address and general geographic location
• Browser type and device information
• Pages visited and time spent on each page
• Referring website or search query that brought you to our site
• Cookies and similar tracking technologies (see Section 7 below)

How We Use Your Information

We use the information we collect for the following purposes:

• Order Processing: To confirm, produce, and deliver your order to the correct address with the correct specifications.
• Order Communication: To keep you updated on your order status, production progress, and delivery timeline via WhatsApp, call, or email.
• Customer Support: To respond to your queries, resolve issues, and provide after-sales assistance.
• Quality Improvement: To analyze customer preferences and improve our product designs, fabric selections, and service quality.
• Marketing (with your consent): To send you information about new products, promotions, or seasonal offers. You may opt out at any time.
• Legal Compliance: To meet our legal and regulatory obligations under Pakistani law.
• Fraud Prevention: To detect and prevent fraudulent orders or payment disputes.

How We Share Your Information

ComfyClub does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information in the following limited circumstances:

Delivery Partners

Your name, phone number, and delivery address are shared with our logistics and delivery partners solely for the purpose of completing your delivery. These partners are required to protect your information and use it only for delivery purposes.

Payment Processing

Payment transactions are processed through trusted platforms such as JazzCash and EasyPaisa. We do not receive or store your payment credentials. Please refer to the privacy policies of these platforms for details on how they handle your financial information.

Legal Requirements

We may disclose your information if required to do so by Pakistani law, court order, or regulatory authority, or if we believe disclosure is necessary to protect the rights, property, or safety of ComfyClub, our customers, or others.

Business Transfers

In the event that ComfyClub undergoes a merger, acquisition, or sale of business assets, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Order records are retained for a minimum of 3 years for warranty and legal compliance purposes
• Customer communication records are retained for 2 years
• Website analytics data is retained in aggregated, anonymized form

You may request deletion of your personal data at any time. We will process deletion requests within 30 days, subject to our legal retention obligations.

Data Security

We take the security of your personal information seriously and implement the following measures:

• Secure HTTPS encryption on our website
• Restricted access to personal data within our team on a need-to-know basis
• Secure handling of physical order records at our Lahore workshop
• Regular review of data handling practices

While we take every reasonable precaution, no system is completely immune to security risks. We encourage you to use secure networks when submitting personal information online.

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for the website to function correctly (e.g., session management, shopping cart)
• Analytics Cookies: Help us understand how visitors use our website (e.g., pages visited, time on site)
• Marketing Cookies: Used to show you relevant advertisements on third-party platforms

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. By continuing to use comfyclub.pk, you consent to our use of cookies as described above.

Your Rights

As a user of our services, you have the following rights regarding your personal information:

• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Correction: You may request correction of any inaccurate or outdated information we hold about you.
• Right to Deletion: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: You may opt out of marketing communications at any time by contacting us directly or using the unsubscribe option in any marketing message.
• Right to Data Portability: Where technically feasible, you may request that your data be provided to you in a machine-readable format.

To exercise any of these rights, please contact us via WhatsApp or through the Contact page at comfyclub.pk. We will respond to all requests within 30 days.

Children's Privacy

Our website and services are intended for adults aged 18 and above. We do not knowingly collect personal information from children under the age of 18. If we become aware that we have inadvertently collected information from a minor, we will delete it promptly. If you believe we have collected information from a child, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites, social media platforms (such as Instagram and Facebook), or partner services. ComfyClub is not responsible for the privacy practices or content of these external websites. We encourage you to review the privacy policies of any third-party sites you visit.

WhatsApp and Social Media Communication

A significant portion of our customer communication takes place via WhatsApp. When you contact us on WhatsApp, any information you share, including your phone number, order details, photographs, and messages, is received and stored on our devices for the purpose of processing your order and providing support.

We do not share WhatsApp conversations or photographs with third parties except as required for delivery or legal compliance. Our team members are instructed to handle all customer communications with confidentiality and professionalism.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or data handling technologies. The updated policy will be posted on comfyclub.pk with a revised date. We encourage you to review this policy periodically. Continued use of our services following any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

ComfyClub Privacy Contact

Website: comfyclub.pk/contact WhatsApp: Available on our websiteLocation: Lahore, PakistanResponse Time: Within 2 to 3 business days